CX, AI & Growth Strategy for Brands Who Want to Move Fast

Fractional leadership, project-based strategy, and hands-on support for teams under pressure to deliver.

I'm Megan Merrick, I've built CX teams from scratch, launched AI copilots, and scaled operations for startups and high-growth brands. My leadership experience includes roles like VP of Customer Experience at Freshly, Happier Living, and Candy Digital.

I now help companies move faster without sacrificing quality, whether they need a hands-on leader, a smart fixer, or someone to source and implement tech the right way.

Check out my LinkedIn for my full resume: https://www.linkedin.com/in/meganmerrick/

🧠 Trusted By

Backed by experience with leading brands and fast-moving startups.

🛠️ What I Do

CX Strategy & Team Building

• Build or reshape your CX org

• Hire, train, and coach teams

• Write playbooks, SOPs, and career paths

AI, Automation & Tech Sourcing

• Evaluate vendors

• Implement chat, email, phone AI